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This paper discusses employee resistance to the emotional labour of face-to-face service work. It identifies a difficulty with the extension of the concept of resistance from the more traditional manufacturing industries to service work, asking how far apparently resistant behaviours can sensibly…

Bron Service Industries Journal 31 (8): 1195-1217 Jan 2011
Auteur(s) Sandiford, PJ; Seymour, D
Jaar 2011
Literatuur
This study represents a multi-method, multi-source, and longitudinal evaluation of a leadership development program in Germany. For the development of transformational leadership, the methods of leadership feedback, training, and coaching were combined into a program. The effects of this program we…

Bron Zeitschrift Fur PersonalForschung 25 (3): 205-224 Jan 2011
Auteur(s) Abrell, C; Rowold, J; Weibler, J; Moenninghoff, M
Jaar 2011
Literatuur
In the current business context, practices focused on personnel training and development constitute key tools for managers. This work analyzes the efficacy of a new technique related to personnel training and development: coaching. Using a sample of 40 SMEs, the effects of executive coaching have…

Bron Universia Business Review 31: 82-101 2011
Auteur(s) Vidal-Salazar, MD; Cordon-Pozo, E; Ferron-Vilchez, V
Jaar 2011
Literatuur
In this article we introduce and evaluate the "Mentoring-Assistance-Program" (MAP), an intervention instrument supporting leadership workshops. The aim of the MAP is to assist participants solving problems they might encounter while a health-supporting leadership behavior is being implemented. Supp…

Bron Zeitschrift Fur Arbeits-Und Organisationpsychologie 55 (4): 210-217 2011
Auteur(s) Hammes, M; Wieland, R; Rosen, PH
Jaar 2011
Literatuur
Background: Dissemination is a critical facet of implementing quality improvement in organizations. As a field, addiction treatment has produced effective interventions but disseminated them slowly and reached only a fraction of people needing treatment. This study investigates four methods of diss…

Bron Implementation Science 6 (44): Apr 27 2011
Auteur(s) Quanbeck, AR; Gustafson, DH; Ford, JH; Pulvermacher, A; French, MT; McConnell, KJ; McCarty, D
Jaar 2011
Literatuur
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Bron Reading Teacher 64 (7): 498-509 Apr 2011
Auteur(s) Stover, K; Kissel, B; Haag, K; Shoniker, R
Jaar 2011
Literatuur
Background: Although self-management support improves diabetes outcomes, it is not consistently provided in health care settings strained for time and resources. One proposed solution to personnel and funding shortages is to utilize peer coaches, patients trained to provide diabetes education and…

Bron BMC Public Health 11 (208) Apr 1 2011
Auteur(s) Ghorob, A; Vivas, MM; De Vore, D; Ngo, V; Bodenheimer, T; Chen, E; Thom, DH
Jaar 2011
Literatuur
Background Although e-coach support increases the effectiveness of Internet weight loss interventions, no studies have assessed influence of type of e-coach support. Purpose The effects of nondirective (collaborative, flexible) and directive (prescriptive, protocol driven) e-coach support on weight…

Bron Annals Of Behavioral Medicine 41 (2): 252-263 Apr 2011
Auteur(s) Gabriele, JM; Carpenter, BD; Tate, DF; Fisher, EB
Jaar 2011
Literatuur
Educators have struggled with the best ways to teach the knowledge and skills of quality improvement to medical students. Dartmouth Medical School has a decade of experience incorporating this material into its curriculum. Working with faculty coaches, twenty-two second-year students have completed…

Bron Health Affairs 30 (4): 716-722 Apr 2011
Auteur(s) Ogrinc, G; Nierenberg, DW; Batalden, PB
Jaar 2011
Literatuur
Issue addressed: Introducing a new and free population-wide telephone service to assist adults to be more active, eat healthier and achieve a healthy weight requires large-scale marketing. The challenge is to understand the pattern of advertising that is effective at generating public awareness and…

Bron Health Promotion Journal Of Australia 22 (1): 68-71 Apr 2011
Auteur(s) O'Hara, BJ; Bauman, AE; King, EL; Phongsavan, P
Jaar 2011
Literatuur
Use of peer coaches may be effective in building and maintaining competencies bedside nurses need to safely use electronic health records (EHRs). A nonexperimental design with before-after measures was used to evaluate the effectiveness of peer coaches in increasing learner satisfaction and confide…

Bron Journal Of Nursing Care Quality 26 (2): 110-119 Apr-Jun 2011
Auteur(s) Poe, SS; Abbott, P; Pronovost, P
Jaar 2011
Literatuur
Purpose: To provide a review of the literature regarding programs for mentoring new nurse practitioners (NPs) to accelerate their development as primary care providers. Data Sources: A search was conducted in PubMed, Ovid, CINAHL, and Cochrane Database of Systematic Reviews. Conclusions: There is…

Bron Journal Of The American Academy Of Nurse Practitioners 24 (4): 168-174 Apr 2011
Auteur(s) Harrington, S
Jaar 2011
Literatuur