Tact is the ability to speak to others in a manner that is not offensive or hurtful of others' feelings. Practices should coach staff on verbiage and body language that encourage respect, kindness, and understanding. Being sensitive to the feelings of others is a skill that everyone should develop.
Tactful Communication: Settling Disputes.
Literatuur
Auteur(s)
Weinstock, Donna
Jaar
2016
Bron
The Journal of medical practice management : MPM Volume: 31 Issue: 4 Pages: 242-4